Delivery
Smaller items are dispatched by courier and typically arrive within 3–7 working days of ordering. You will receive tracking details by email or text once your order has been dispatched.
Larger furniture is delivered by a specialist two-person team to your room of choice, with packaging removed. After dispatch, the delivery company will contact you directly to arrange a delivery date. Please allow around 2 weeks from dispatch.
Delivery charges are based on the size and weight of your order and are shown at checkout before you pay.
Christmas delivery: to give your large furniture the best chance of arriving before Christmas, we recommend ordering by Friday 20 November.
Before you order large items
Please measure doorways, hallways and staircases and make sure access is available on delivery day.
Large furniture cannot be delivered to the following postcode areas:
BT (all postcodes)
HS (all postcodes)
IM (all postcodes)
IV26–99
KA27, KA28
KW (all postcodes)
PA15–78
PH19–50
ZE (all postcodes)
If you are in one of these areas, or in the Scottish Highlands, islands or Northern Ireland, please contact us before ordering so we can confirm your options and any surcharge.
On Arrival
Please check your item when it arrives and note any damage on the delivery paperwork. Report damage or an incorrect item to us within 48 hours, with photographs and your order number, so we can resolve it quickly. This does not affect your legal rights.
Returns
Changed your mind? Please contact us at info@interiorgems.co.uk within 14 days of receiving your order, with your order number and the item you wish to return. Once we have confirmed your return, you have a further 14 days to send the item back.
Items must be unused, in their original condition and in their original packaging.
Smaller items: you are responsible for the cost of returning the item to us. We will give you the return address when you contact us.
Larger furniture: we will arrange collection. The collection cost depends on the size of the item and your location. We will confirm the cost with you before you commit, and it will be deducted from your refund.
We will refund you within 14 days of receiving the item back, including the original standard delivery charge. If an item shows signs of use beyond what is needed to inspect it, or is missing parts, we may reduce your refund to reflect the loss in value.
Made-to-order and personalised items cannot be returned unless they are faulty.
Faulty or Damaged Items
If your item is faulty, damaged or not as described, we will repair, replace or refund it, and we will cover the cost of collection. This does not affect your legal rights.