Refund policy

At Interior Gems, we want you to be delighted with your purchase. If you have any concerns with your order, please contact us and our team will be happy to assist.

Damaged or Faulty Items

We carefully inspect and package our products before dispatch. In the unlikely event that your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order details and photographs of the item and packaging.

We will review the issue and work with you to arrange the most appropriate solution, which may include repair, replacement or refund where applicable.

Returns

If you wish to return an item, please contact us within 14 days of receiving your order.

Items must be:

• Unused
• In original condition
• Returned with original packaging where possible

Return delivery costs may be the responsibility of the customer unless the item is faulty, damaged or incorrect.

Furniture & Larger Items

Due to the size and nature of furniture products, returns may require specialist collection. Any applicable collection costs will be discussed with you before arrangements are made.

Exclusions

The following items may not be eligible for return:

• Made-to-order products
• Bespoke or personalised items
• Items that have been assembled, altered or used