Refund policy

At Interior Gems, we want you to be delighted with your purchase. If you have any concerns with your order, please contact us at info@interiorgems.co.uk and we will be happy to help.

Damaged or Faulty Items

If your item arrives damaged, faulty or not as described, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We will repair, replace or refund it, and we will cover the cost of collection. This does not affect your legal rights.

Changing Your Mind

If you wish to return an item, please contact us within 14 days of receiving your order. Once we have confirmed your return, you have a further 14 days to send the item back.

Items must be unused, in their original condition and in their original packaging.

Smaller items: you are responsible for the cost of returning the item to us.

Larger furniture: we will arrange collection. The collection cost depends on the size of the item and your location. We will confirm the cost with you before you commit, and it will be deducted from your refund.

Refunds

We will refund you to your original payment method within 14 days of receiving the item back, including the original standard delivery charge. If an item shows signs of use beyond what is needed to inspect it, or is missing parts, we may reduce your refund to reflect the loss in value.

Exclusions

Made-to-order and personalised items cannot be returned unless they are faulty.